Charterhouse Lagos Returns and Exchange Policy

 Returns and Exchange

We want you to enjoy every product you get from us, but we understand that sometimes, you might have to return a product because it doesn’t quite fit. We’re happy to take it back and exchange it within a three (3)-days period if it meets the following criteria:

• It is in good and sellable condition
• It still has all the tags and is in its original packaging (shoes must be returned in the original box of purchase)
• It is not stained, not worn and not damaged (Scuffed, dirty shoes or cereal stained clothes are a No-No ☹)
• We’re unable to exchange discounted items (All sales items are on a final-sale basis)
• It is within three (3) days from the day you received your package (I know we said this already).

 

How to return an item:

To initiate a return or exchange, kindly complete the following steps:

• Get your order ID ready and call our customer experience executive on +2349079279886 or email tomi@ruffntumblekids.com
• Ensure that there is no noise in your environment when you make the call to have good communication 

If you have any more questions, please reach out to us via tomi@ruffntumblekids.com or chat with us using the live chat option on our website.